Frequently Asked Questions

Everything you need to know about shopping with dstore Egypt

What are the shipping costs and delivery times within Egypt?

We offer nationwide shipping across Egypt. Delivery typically takes 2-5 business days. Shipping fees are calculated at checkout based on your location, with free shipping available on orders over a certain amount.

Can I return or exchange an item if it doesn't fit?

Yes, we offer a 14-day return and exchange policy for all unworn items with original tags and packaging intact. Please note that for hygiene reasons, swimwear and undergarments cannot be returned.

What payment methods do you accept?

dstore Egypt accepts various payment methods including Cash on Delivery (COD), credit/debit cards (Visa and Mastercard), and premium installment plans through ValU and Sympl.

How do I know I am buying authentic luxury brands?

At dstore, we guarantee 100% authenticity. We are the official retailer in Egypt for all brands showcased on our platform, sourcing products directly from the international fashion houses.

How can I track my order status?

Once your order is dispatched, you will receive an SMS and email containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.

Do you have physical stores where I can try on items?

Yes, you can visit dstore's physical branches in major locations including Cairo Festival City, Mall of Arabia, and Marassi (during summer season) to experience our collections in person.